We currently ship in Nigeria
WHO DO WE DELIVER TO?
We currently ship in Nigeria. All customers must be able to provide a valid shipping address to where the parcel is to be sent to.
Option to pick up in our store at suite A2 custom building, Idi Orogbo, Adeoyo, Ibadan, is available.
A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through.
All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred. as these will be shipped DDU (delivery duties unpaid) and any duties or taxes (VAT) are to be paid by the customer upon delivery.
All of the delivery charges for international and domestic parcels are calculated on the weight of the parcel you will be informed of the full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colors and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode.
We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.
We are unable to give an exact date or time for the delivery as the parcel will delivered within the approximate 4-7 days (unless stated otherwise) that we advise from the dispatch date. Orders will not be processed on holidays; hence holidays will not be included in the calculated days. All delivery dates should be estimated from the date the order is dispatched which is usually approximately 4-7 days from this date. You must allow at least 48 hours for pick and pack before dispatch. All dates for delivery which include other courier services i.e. DHL, GIG, UPS etc should be calculated from the date of dispatch and not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery.
International orders not sent via DHL, GIG,UPS etc would usually require more than 4-7 working days for orders to be delivered to the customs agency of the delivery country. However, please note for the foreseeable future all international transit times may be extended. Customs clearance time may vary and is determined by the customs agency of the delivery country. We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.
Additional information sent from the couriers such as text messages and emails are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (whoopyyunstore.com) for the exact dispatch information for precise and more accurate information. We are not liable for delays calculated based on provided delivery estimates of the courier company in charge or other third parties.
Items may be returned for a full refund within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.
Items may be returned for a full refund within 7 days from the date an order was received. There is a maximum of 14 days from the date the parcel was received for customers to identify any faulty items and contact us.
All items sent back to us via post must be within the 14 days policy and can be sent to:
Suite A2 Custom building
Idi Orogbo, Adeoyo state hospital road
Ibadan, Oyo state
UNDELIVERED PARCELS RETURNED:
Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation in our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.
whoopyyunstore.com accepts payment via Flutterwave.
We ensure that all payments are secure and authorised by our customers to allow for the safest possible shopping experience.
All payments and orders are required to be completed on our site as we do not currently accept payments via our customer service line, standing orders, money transfers or cheque.
Please bear in mind that whoopyyunstore.com does not store any payment details on our website. Any card details displayed are only visible to you and are stored on an encrypted network, to allow customers to check out in the most efficient way possible.